Delivery

We ship every order from our store and warehouse in Vilnius, Lithuania, and you can follow it all the way to your door on our own tracking page. All prices below include VAT.

Shipping methods and rates

Worldwide – Lithuanian Post registered parcel with tracking: 8.99 € to any country.
LP EXPRESS courier (up to 30 kg): Lithuania 4.50 € (free on orders of 150 € or more), Latvia and Estonia 4.90 €, Finland 10.77 €, Ukraine 8.95 €, Israel 10.99 €.
LP EXPRESS parcel lockers in Lithuania, Latvia and Estonia: 2.90 € (free in Lithuania on orders of 100 € or more).
Free pickup at our store: Laisvės pr. 71B, Vilnius, Lithuania (Mon–Fri 8:30–17:30).

Tables, robots and other bulky items ship directly from the manufacturer's warehouse. Delivery is quoted per item, so please ask us before ordering.

Dispatch and delivery times

We dispatch orders within 24 hours of receiving payment. Usual delivery times by registered parcel:

Lithuania: 1–3 business days
Latvia and Estonia: 1–3 business days
Europe: 5–8 business days
Rest of the world: 7–12 business days

Courier delivery takes 3–7 business days worldwide. These delivery times are estimates and may be longer during holidays or customs checks.

Track your order – live, in one place

Every order gets its own tracking page on TTmode.com. It shows exactly where your order is, from the moment we receive it until it reaches you. You don't need an account, a password or a separate carrier website.

How to track your order

Get your personal link. As soon as your order ships, we send you a text message with a personal link, for example www.ttmode.com/12345?k=…. Text messages go to Lithuanian, Latvian and Estonian phone numbers.
No text message? Go to www.ttmode.com/ followed by your order number (for example www.ttmode.com/12345). Then enter the last 4 digits of the phone number you used for the order.
Open it on any device. The page works on your phone, tablet or computer.

What you will see

Status at a glance: a clear headline such as "We are preparing your order", "Your parcel is on its way" or "Delivered".
Order progress: Received → Preparing → Shipped → Out for delivery (or In locker) → Delivered, with the date and time of each step.
The full parcel journey: every tracking event from LP EXPRESS and Lithuanian Post, newest first, with date, time and, where the carrier provides it, the location.
Your tracking number, with a one-tap copy button.
Pickup details: for parcel lockers, the locker's name, its address and a map link. For store pickup, our address, opening hours and a map link.
Your ordered items, with pictures and quantities.
Help in one tap: call or email us straight from the page. The email subject already includes your order number.
While your order is being prepared, the page tells you so. As soon as the parcel ships, the tracking events start to appear.

The page picks up new carrier updates automatically. Just open the link again or refresh the page.

Your privacy

Without the personal link or the phone check, the page shows only the order status, the latest update and a partly hidden tracking number. Your items, the locker address and the full tracking number are shown only to you.

Payment

Pay securely by card or bank payment through Montonio, or by bank transfer. We never see or store your card details.

Returns

You can return items within 15 days of purchase for a refund, an exchange or store credit. Shipping costs are not refunded. If you exchange an item, we ship the replacement free of charge.

Items must be unused and in their original, unaltered packaging, with all labels and tags.
Blades must be in their box, with no scratches or glue on the surface. Don't put tape or labels on the box.
Rubbers must be in their sealed original packaging.
Shoes must be unworn and in their undamaged original box. Don't put tape or labels on the shoe box.
Clothing must be clean, unworn and unwashed, with the original tags attached.
Bags and accessories must be unused, in their original packaging.
Special offers and custom-made rackets cannot be returned.

Please email info@ttmode.com before you send a return. You are responsible for the items until they reach us. Return address:
UAB PHYXIUS, Laisvės pr. 71B, LT-07189 Vilnius, Lithuania, +370 699 29 040

Questions?

Write to info@ttmode.com or call +370 699 29 040 (Mon–Fri 8:30–17:30).